ISO 22301:2019

Security and resilience — Business continuity management systems — Requirements

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Introduction

0.1   General

This course specifies the structure and requirements for implementing and maintaining a business continuity management system (BCMS) that develops business continuity appropriate to the amount and type of impact that the organization may or may not accept following a disruption.

The outcomes of maintaining a BCMS are shaped by the organization’s legal, regulatory, organizational, and industry requirements, products and services provided, processes employed, the size and structure of the organization, and the requirements of its interested parties.

A BCMS emphasizes the importance of:

  • — understanding the organization’s needs and the necessity for establishing business continuity policies and objectives;
  • — operating and maintaining processes, capabilities, and response structures for ensuring the organization will survive disruptions;
  • — monitoring and reviewing the performance and effectiveness of the BCMS;
  • — continual improvement based on qualitative and quantitative measures.

A BCMS, like any other management system, includes the following components:

  • a) a policy;
  • b) competent people with defined responsibilities;
  • c) management processes relating to:
    • 1) policy;
    • 2) planning;
    • 3) implementation and operation;
    • 4) performance assessment;
    • 5) management review;
    • 6) continual improvement;
  • d) documented information supporting operational control and enabling performance evaluation.
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Benefits of a business continuity management system

The purpose of a BCMS is to prepare for, provide and maintain controls and capabilities for managing an organization’s overall ability to continue to operate during disruptions. In achieving this, the organization is:

  • a) from a business perspective:
    • 1) supporting its strategic objectives;
    • 2) creating a competitive advantage;
    • 3) protecting and enhancing its reputation and credibility;
    • 4) contributing to organizational resilience;
  • b) from a financial perspective:
    • 1) reducing legal and financial exposure;
    • 2) reducing direct and indirect costs of disruptions;
  • c) from the perspective of interested parties:
    • 1) protecting life, property, and the environment;
    • 2) considering the expectations of interested parties;
    • 3) providing confidence in the organization’s ability to succeed;
  • d) from an internal processes perspective:
    • 1) improving its capability to remain effective during disruptions;
    • 2) demonstrating proactive control of risks effectively and efficiently;
    • 3) addressing operational vulnerabilities.
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plan

Plan-Do-Check-Act (PDCA) cycle

This course applies the Plan (establish), Do (implement and operate), Check (monitor and review) and Act (maintain and improve) (PDCA) cycle to implement, maintain and continually improve the effectiveness of an organization’s BCMS.

This ensures a degree of consistency with other management systems standards, such as ISO 9001, ISO 14001, ISO/IEC 20000-1, ISO/IEC 27001, and ISO 28000, thereby supporting consistent and integrated implementation and operation with related management systems.

In accordance with the PDCA cycle, Clauses 4 to 10 cover the following components.

  • — Clause 4 introduces the requirements necessary to establish the context of the BCMS applicable to the organization, as well as needs, requirements, and scope.
  • — Clause 5 summarizes the requirements specific to top management’s role in the BCMS, and how leadership articulates its expectations to the organization via a policy statement.
  • — Clause 6 describes the requirements for establishing strategic objectives and guiding principles for the BCMS as a whole.
  • — Clause 7 supports BCMS operations related to establishing competence and communication on a recurring/as-needed basis with interested parties while documenting, controlling, maintaining, and retaining required documented information.
  • — Clause 8 defines business continuity needs, determines how to address them, and develops procedures to manage the organization during a disruption.
  • — Clause 9 summarizes the requirements necessary to measure business continuity performance, BCMS conformity with this course, and to conduct a management review.
  • — Clause 10 identifies and acts on BCMS nonconformity and continual improvement through corrective action.
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content

Contents of this course

This course conforms to ISO’s requirements for management system standards. These requirements include a high-level structure, identical core text, and common terms with core definitions, designed to benefit users implementing multiple ISO management system standards.

This course does not include requirements specific to other management systems, though its elements can be aligned or integrated with those of other management systems.

This course contains requirements that can be used by an organization to implement a BCMS and assess conformity. An organization that wishes to demonstrate conformity to this course can do so by:

  • — making a self-determination and self-declaration; or
  • — seeking confirmation of its conformity by parties having an interest in the organization, such as customers; or
  • — seeking confirmation of its self-declaration by a party external to the organization; or
  • — seeking certification/registration of its BCMS by an external organization.

Clauses 1 to 3 in this course set out the scope, normative references, and terms and definitions that apply to the use of this course. Clauses 4 to 10 contain the requirements to be used to assess conformity to this course.

In this course, the following verbal forms are used:

  • a) “shall” indicates a requirement;
  • b) “should” indicates a recommendation;
  • c) “may” indicates permission;
  • d) “can” indicates a possibility or a capability.

Information marked as “NOTE” is for guidance in understanding or clarifying the associated requirement. “Notes to entry” used in Clause 3 provide additional information that supplements the terminological data and can contain provisions relating to the use of a term.

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Workshop Date in October

€930
  • 1st Session: 3rd week of October
  • 2nd Session: 4th week of October
  • 3rd Session: To be arranged individually
  • Online workshop via Zoom
  • Fees include Workshop & Certification
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Workshop Date in November

€930
  • 1st Session: 3rd week of November
  • 2nd Session: 4th week of November
  • 3rd Session: To be arranged individually
  • Online workshop via Zoom Feature
  • Fees include Workshop & Certification
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Workshop Date in December

€930
  • 1st Session: 3rd Week of December
  • 2nd Session: 4th Week of December
  • 3rd Session : To be arranged individually
  • Online workshop via Zoom
  • Fees include Workshop & Certification
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Note: Minimum No of trainees 6

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Frequently Asked Questions

What our Participants are saying...

Maryam Alaboud, Translator - KSA

إن الحمدلله أولاً وأخيراً،

حصلت على شهادة الآيزو 17100 في جودة خدمات الترجمة للأفراد
كل الشكر لكل من ساندني وشجعني وعلى رأسهم الدكتور الفاضل Dr. Mohamed-Ali Ibrahim، أشكر له مهنيته وتفانيه وحرصه الشديد على أن تسير جلسات التقييم بالشكل الاحترافي الأمثل.

Thank God first and foremost,

I got the ISO 17100 Certificate in the quality of translation services for individuals

All thanks to all those who supported me and encouraged me, led by Dr. Mohamed-Ali Ibrahim, I thank him for his professionalism, dedication, and  .keenness that the evaluation sessions go in such a professional way.

Maha Alfaleh

Felwa Almazyad
Translator at SDAIA | سدايا

I’m pleased to announce that I have a certification of #iso #iso17100 17100:2015-05
Special thanks to Dr. Mohamed-Ali Ibrahim for his support and guidance during the journey.

 

Aura AlMutlaq
Riyadh - KSA

Dear Dr. Mohamed-Ali Ibrahim
Greetings,
I am very honored to have this golden opportunity with you, this course was extremely enriching and has widened my view on many aspects.
My utmost gratitude,

TESTIMONIALS

ahmad

By mere coincidence, for four years now, I have been lucky to know Dr. Ibrahim. In the beginning, as always the case for unknown areas, I was skeptical about ISO, certifications, and standards. In our first meeting, Dr. Ibrahim provided a short professional summary of ISO certification, and we agreed to proceed to the next steps. We walked the steps together, preparing the certification manual, building the system, and educating all involved parties (stakeholders) on the standard translation process. However, unfortunately, we couldn't have the certification from the first initial audit for some defaults in our system; however, under the guidance, patience, and support of Dr. Ibrahim, we were able, after three months from the date of the first audit, to achieve the certification. It was an extraordinary deep-dive experience that resulted in endless opportunities in business development, a developed mindset towards business, and quality perspectives, on the corporate and personal levels, for me as the company owner. Later to this experience, and fortunately, I had the honor to participate with Dr. Ibrahim through several conferences, workshops, meetings, and subsequent surveillance audits addressing the ISO certification. Through a very close dealing with Dr. Ibrahim, I knew him as professional, tactful, highly committed, fulfilling his promises, supportive, enthusiastic, optimistic, and always inspiring all people around him towards success and excellence. Throughout years of experience with Dr. Ibrahim, I believe he is an authentic influencer for whoever is seeking excellence, success, professionalism, an updated business mindset, or an entrepreneurial spirit on all levels, corporate or personal. With all my best wishes and due respect,

Ahmad Mutamad

CEO at TRANSTEC LocalizationJune 24

Mostafa

We had a very positive experience with you, First, you helped us well understand the basic meanings of the various terms that are used in the translation world, then you helped us implement the requirements of the ISO 17100, and finally, you always had ideas to improve. Thank you for your kind and professional cooperation for all these 5 years.

Mostafa Saeednejad

CEO TransNet Iran

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I rarely come across real talents who stand out like Dr. Mohamed-Ali Ibrahim. I worked with Dr. Mohamed-Ali Ibrahim for three years, collaborating on several project teams. Dr. Mohamed-Ali Ibrahim's ability to handle multiple projects was unlike any I've seen before and dramatically increased our company's productivity. No matter how tense a meeting, Dr. Mohamed-Ali Ibrahim made sure everyone left with a smile. As a leader, Dr. Mohamed-Ali Ibrahim earns my highest recommendation.

Mr.Saadi Djeffal

CEO chez KOST GROUP

Abir

Dear Dr. Mohamed,
Hope this email finds you well and safe. It is an honor to write such a testimonial, Dr. Please find below a few humble words that would never reflect your real value. 

Testimonial:

"I was first introduced to the subject of ISO 17100:2015 certification, almost 2 years ago. Given the complex scope and extensive logistics of the certification requirements, I thought it would take me ages to obtain it. However, when I got serious about pursuing all steps and requirements, I started with attending orientation sessions and online introductions conducted by Ph. Dr. Mohamed-Ali Ibrahim, ISO Senior Lead Auditor, Representative of MENA Region, and a remarkable expert in this field. He worked with me step by step to make the process as easy as possible, explaining how to build my professional qualifying handbook that reflects my 20+ years of expertise, how to conform with every single detail within the ISO 17100 standards following the structured processes. About Dr. Ibrahim's supportive and exceptional guidance, he added more value at every stage I have been accomplishing to fulfill the requirements, providing me with key resources. He also helped me identify new methodologies to incorporate in my current processes, with a focus on business improvements.

PhD Mohamed-Ali Ibrahim is a very professional, knowledgeable and easy expert to work with. His words of encouragement and inspiring approach made me feel more willing to deep dive for translation industry new technologies that were even emerging during my certification stage. dr Ibrahim drove me through the limitless boundaries of inspiration and non-stop learning.

I encourage all translators around the region to take this significant step towards a professionally recognized path. Acquiring ISO 17100:2015 demonstrates your commitment to meeting client/business needs by delivering best practice translation services, which can lead to higher profits and distinguished recognition. Applying such flawless process, translation management system is now stronger, easy to track, review, evaluate and come out with a reliable and consistent service.

I would like to thank you Dr. Mohamed-Ali Ibrahim for your professionalism both prior and during my recent certification process. It has been a great honor working with you. I appreciate all your efforts. I am looking forward to the surveillance audit next October ISA."

Best regards,

Abir Zidan

Free-Lance USAID ISO 17100 Certified Translator & APTN-Certified Translator

MR BAKAR

Dear Dr. Mohamed Ali Ibrahim,

I am writing this letter to you to sincerely thank you for the great efforts you have exerted with our office over the last 12 years to help us upgrade the quality of our translation services to have equal footing with the superior translation offices which you audit all over the world.

No words can express our gratitude for your generous and continuous support.
We highly recommend you to any translator wishing to make use of such a great and unique expertise in the field of ISO certification.

If any of your potential candidates desire to know more information from our site, please ask them not to hesitate to contact us or visit our website: www.mitsco.org
Dr.Mohamed Bakr
General Manager Mitsco Translation & Training
Christian

Besten Dank für ihre professionelle Begleitung unseres Qualitätssystems! Das angenehme Klima und ihr tiefgreifendes Verständnis unserer Abläufe, sowie ihre Unterstützung bei der Umsetzung unserer Maßnahmen haben unsere Entwicklung beflügelt!

Nochmals besten Dank für die objektive Behandlung beim Audit!

Christian Bucher Mag

Managing Director, Staff 24

sameh

My first encounter with Dr. Mohamad Ali Ibrahim was in 2008 when I embarked on obtaining my EN-15038 certification. From the first moment, I realized how professional Dr. Mohamad is, as he knows the whereabouts of the translation business well.
Until this very day, Dr. Mohamad Ali Ibrahim was a man of his words, always keeping sharp appointments for the Audits he conducted.

Dr. Mohamad Ali Ibrahim and I took part in many events where we both delivered our expertise and knowledge about the ISO 17100 certification.
Dr. Mohamad Ali Ibrahim never tolerates any shortcomings or pitfalls on the people he does Audits for, but he is also very supportive and collaborative.
The advice I have received throughout my entire acquaintance period with Dr. Mohamad Ali Ibrahim had a great impact on my business as a professional freelance translator.
Dr. Mohamad Ali Ibrahim always comes with brilliant ideas and I consider him one of the industry visionaries.
ما هو أعلاه لا يفيك حقك دكتور محمد بكل تأكيد
أخوك الأصغر سامح رجب

Sameh Ragab

ISO 17100 Lead Auditor and Certified Translation Provider UN and Worldbank Registered Translation Vendor

Hassan Farah

I had the pleasure and honor of meeting Dr. Mohamed-Ali Ibrahim during the first week of September 2018, when I was assigned by our Leadership to support our Translation Branch Manager and Deputy Translation Manager of the largest Translation Section at Vinnell Arabia in Riyadh, Kingdom of Saudi Arabia.
By this time, Dr. Mohamed Ibrahim had been working with our Translation Branch Deputy Manager on ISO 17100 for over 8 months, impressing on her the competitive advantage that ISO 17100 Certification provides to our business. At the end of this period, our Translation Branch Deputy Manager understood clearly the significant business value the ISO Certification would bring to our Translation Branch. She also gained a major appreciation of effective business processes structure the ISO 17100 Standard deployment would add to our Translation Branchland she decided to pursue the ISO Certification. As result, she requested my management of my support since I had the responsibility of all Quality Management Systems deployments at Vinnell Arabia.
When I started working with Dr. Mohamed Ibrahim, I was very surprised, impressed, and very pleased immediately to learn of his exceptional Translation Services experience, knowledge, and qualification considering the extensive ISO 17100 Certifications he deployed successfully for over 200 Companies Globally, by conducting +500 different Certification/Recertification/Surveillance Audits.
We immediately decided to contract Dr. Mohamed-Ali Ibrahim for helping us deploy both ISO 17100 Translation Services and ISO 9001 Quality Management at our Translation Branch. He executed successfully ISO 17100 Lead Auditor and ISO 9001:2015 Quality Representative Certification Trainings, followed by a competency ISO 17100 Specialized Translation Service Certification for a select number of our key Translators and Proofreads quickly building the ISO technical knowledge of our Translation Department Team.
With Dr. Mohamed's outstanding guidance and support, we successfully accomplished over the past 3 years ISO 17100 Translation Services and ISO 9001 Quality Management Certification of 2 of our key 4 Translation Sections making us accomplish a very significant milestone in our Translation Branch history.
We cannot speak enough of our appreciation of Dr. Mohamed's professionalism and exceptional ISO 17100 and ISO 9001 technical knowledge and guidance coupled with the ardent desire to transfer significant Translation Industry knowledge to his Customers due to his very strong Subject Matter Expertise(SME) in this field and his belief in making his Customers the very best business in their market, while at the same time being a very tough and strict TUV Austria ISO 17100 and ISO 9001 Lead Auditor during his Customers site Certification and Surveillance Audits.
We highly commend him for his excellent services and recommend him highly based on the excellent and positive experience we had with him in our Organization.

Hassan Farah

Mission Assurance Director Northrop Grumman Vinnell Arabia Subsidiary, Kingdom of Saudi-Arabia.

Wael Elemam

I was honored to work with the Senior Lead Auditor Dr. Ibrahim, one of the most respected experts in the localization and language services industry.
One of his most important goals is to spread quality standards and encourage others to adhere to them as well as to develop their workflow to meet the international quality standards.

The certification process with Dr. Ibrahim helped us in STAR Middle East to improve our way of thinking, processes, and tools, for the purpose of obtaining customer satisfaction.
In STAR Middle East, Dr. Ibrahim helped our team to improve their quality and workflow. His advice and recommendations helped us a lot in upgrading our workflow and ensuring the highest level of quality.

Dr. Ibrahim explained to us how to fulfill the requirements of the ISO standard and the certification process. He encouraged our team to work in accordance with international quality standards. I highly recommend other translation companies to work with him because he handled and managed his duties and given promises in a professional way.

Wael Elemam

Business Development Manager, STAR Middle East

Jaber Abd Alkhaliq

Dear Dr. Mohamed-Ali IBRAHIM,

Initially, I would like to express my deepest gratitude for your onsite visit to our company. We are very pleased and proud of the audit results.

We enjoyed working with you and want to thank you for your professional and companionable nature as you conducted our audit. All the staff at Language Empire had very positive things to say and enjoyed discussing with you how they contribute to their work. We appreciate your knowledge and expertise in ISO and look forward to implementing your suggestions in order to improve our Quality Control system. We were very pleased with the audit method and look forward to working with you in the future. I assure you that we will keep the hard work up to implement all expected recommendations.

Kindest regards,

Jaber Abd Alkhaliq

Linguist Relations Manager Language Empire Ltd

Mamdouh Askar

Dear Professor

Dr. Ibrahim

I hope you are in the best of health.

 Thank you very much for your visit to our company and your support for it through your kind recommendation to support the continuation of granting us the ISO certificates ISO 17100 & ISO 18587, which are a badge on our chest and an incentive for us to continue the development efforts that we started with you as soon as we were granted this global appreciation.

 As we declare our desire to you, we renew our pledge to continue working on developing and modernizing everything related to our company in terms of science and theoretical and technical knowledge to reach the highest levels that companies operating in this field aspire to.

 Once again, we thank you for your generous willingness to support us in everything related to the development of our company at all levels.

 Yours sincerely.

Mamdouh Askar

CEO – Star Middle East, Cairo – Egypt

dr-mohamed-ali-ibrahim

DR. MOHAMED-ALI IBRAHIM

د. محمد علي إبراهيم

Top Skills  

Quality & Risk Management,
      Intercultural Skills,
Management Consulting
Master in Translation Studies
Master in Interpretation
Ph.D. in Quality & Risk Management
Languages
English, Arabic, German

Honors-Awards
- Austrian State Award
- International German Award
- SABRE International Award (PR Oscar)
-Best Practice Award, Vienna-Austria
-Top Expert 2021 and 2022 in Quality Management (Erfolg 2021 and 2022)

Publications المؤلفات
25 books (on Amazon) about Business Administration, Quality Management, and Translation Science.
The most important literature on the platform AMAZON

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The Senior Lead Auditor of TÜV AUSTRIA

CEO of IQC-Vienna, International Qualification & Certification, Vienna, Austria
Vienna - Austria
Dr. Mohamed-Ali Ibrahim is an accredited Lead Auditor for the following Standards: ISO/IEC 27001:2022 Information security management systems, ISO 22301:2019 Business continuity management systems, ISO 9001:2015 Quality Management Systems, the International PR Standard CMS

ISO HR Standards: ISO 10667-1:2020 / ISO 10667-2:2020 / ISO 24179:2020 / ISO 30401:2018 / ISO 30405:2016 / ISO 30406:2017 / ISO 30407:2017 / ISO 30408:2016 / ISO 30409:2016 / ISO 30410:2018 / ISO 30411:2018 / ISO 30414:2018 / 30423:2021

ISO Standards in the Education: ISO 29991:2014 / ISO 29993:2017 / ISO 29994:2017 / ISO 21001:2018

Plus the following 10 further ISO Standards in the Translation/Localization/MPE industry: ( ISO 21989, ISO 20228, ISO 2603, ISO 24019, ISO 18841, ISO 21720, ISO 20771, ISO 22259, ISO 11669, ISO 23155).

The expertise includes Consultation, Training, and Certification.

A former member of the Standards Committee at the Austrian Quality Authority and participated in developing the European Norm EN15038 for the field of translation
which became the basis for ISO17100:2015

Conducted +750 different Quality Audits (Pre-Audits, Initial Audits, Surveillance Audits, and Recertification Audits) worldwide.

Key-note speaker at international sector conferences. Trainer, Coach, Consultant, and Lead Auditor since 1998.

Master in Translation Studies from Karl-Franzens University, Graz, Austria

Master in Interpretation from Karl-Franzens University, Graz, Austria

Ph.D. in Quality & Risk Management in healthcare institutions