1. Introduction to ISO 13611:
· Overview of ISO 13611 standards and their relevance to community interpreting agencies.
· Understanding the ethical considerations and principles guiding leadership within ISO 13611.
2. Building a Culture of Excellence:
· Strategies for cultivating a culture of excellence within community interpreting agencies.
· Implementing ISO 13611 principles to foster a commitment to quality and professionalism.
3. Leadership in Ethical Decision-Making:
· Ethical leadership practices in decision-making, conflict resolution, and organizational management.
· Case studies and scenarios exploring ethical challenges faced by community interpreting agency leaders.
4. ISO 13611 Compliance in Service Delivery:
· Aligning agency practices with ISO 13611 standards in service delivery.
· Ensuring ethical and quality interpreting services through effective leadership.
5. Client-Centric Leadership:
· Strategies for client-focused leadership in community interpreting agencies.
· Enhancing client satisfaction and trust through ISO 13611-compliant practices.
6. Professional Development for Interpreters:
· Supporting interpreter professional development within the agency.
· Strategies for continuous learning, skill enhancement, and adherence to ISO 13611 standards.
7. Technology Integration:
· Leveraging technology to enhance agency operations while maintaining ISO 13611 compliance.
· Exploring tools and platforms that support efficient and ethical community interpreting services.
8. Staff Training and Development:
· Implementing effective training programs to ensure staff competence in ISO 13611 standards.
· Addressing challenges and opportunities in staff development within community interpreting agencies.
9. Quality Assurance and Continuous Improvement:
· Establishing quality assurance measures aligned with ISO 13611.
· Strategies for continuous improvement and adaptation to industry changes.
10. Networking and Collaboration:
· Opportunities for agency leaders to network, share experiences, and collaborate.
· Building a community of practice for ISO 13611-certified community interpreting agencies.
11. Q&A and Interactive Discussions:
· Open forum for participants to ask questions and share insights.
· Facilitated discussions on specific challenges and opportunities faced by leaders in community interpreting agencies.
12. Closing Remarks and Leadership Certificates:
· Summary of key takeaways.
· Distribution of leadership certificates to participants who have completed the workshop.
This workshop aims to empower leaders in community interpreting agencies to navigate the complexities of their roles with a focus on ISO 13611 standards, fostering excellence, and ensuring the delivery of high-quality interpreting services.
Upon completion of the “Leading ISO 13611 Certified Community Interpreting Agencies” workshop, participants can expect to achieve the following learning outcomes:
Gain a thorough understanding of ISO 13611 standards and their relevance to community interpreting agencies, including ethical guidelines, principles of professionalism, and standards for quality interpreting services.
Develop leadership skills to foster a culture of excellence within community interpreting agencies, aligning practices with ISO 13611 standards.
Strengthen ethical decision-making skills in leadership, conflict resolution, and organizational management, using ISO 13611 principles as a guide.
Implement ISO 13611 standards to ensure compliance in service delivery, enhancing the quality and ethical standards of interpreting services.
Acquire strategies for client-focused leadership, improving client satisfaction and trust through ISO 13611-compliant practices.
Develop strategies for supporting interpreter professional development within the agency, emphasizing continuous learning and adherence to ISO 13611 standards.
Explore ways to leverage technology for efficient agency operations while maintaining ISO 13611 compliance, and enhancing service delivery.
Implement effective training programs to ensure staff competence in ISO 13611 standards, addressing challenges and opportunities in staff development.
Establish and manage quality assurance measures aligned with ISO 13611, fostering continuous improvement and adaptation to industry changes.
Develop networking skills and collaborative approaches to connect with other agency leaders, sharing experiences, and insights, and building a community of practice for ISO 13611 certified agencies.
Apply problem-solving skills to address challenges unique to community interpreting agencies, considering the principles of ISO 13611 in decision-making.
Receive a leadership certificate, recognizing the participant’s commitment to leading with excellence in accordance with ISO 13611 standards.
Become a part of our ISO 13611 Certified Community Interpreting Network and be at the forefront of shaping the future of interpretation together!
The workshop on “Leading ISO 13611 Certified Community Interpreting Agencies” is tailored for professionals in leadership roles within community interpreting agencies. The target groups for this workshop include:
1. Agency Directors and CEOs:
· Leaders at the executive level are responsible for overall agency strategy, direction, and adherence to industry standards such as ISO 13611.
2. Managers and Supervisors:
· Mid-level managers and supervisors overseeing day-to-day operations, including client interactions, interpreter management, and service delivery.
3. Human Resource Professionals:
· HR professionals involved in hiring, training, and professional development within community interpreting agencies.
4. Quality Assurance Managers:
· Professionals responsible for implementing and managing quality assurance measures within the agency, ensuring compliance with ISO 13611.
5. Training and Development Specialists:
· Individuals involved in designing and delivering training programs for interpreters, focusing on ISO 13611 standards and best practices.
6. Technology Integration Specialists:
· Professionals overseeing the integration of technology tools and platforms within community interpreting agencies while maintaining ISO 13611 compliance.
7. Client Services and Relations Managers:
· Those responsible for client communications, relationship management, and ensuring client-centric practices within the agency.
8. Interpreter Coordinators and Leads:
· Individuals coordinating interpreter assignments, managing interpreter teams, and ensuring ISO 13611 standards in interpreting services.
9. Ethics and Compliance Officers:
· Professionals responsible for ensuring ethical practices and compliance with industry standards, including ISO 13611.
10. Government and NGO Representatives:
· Representatives from government agencies and non-governmental organizations involved in language access services seeking to align their practices with ISO 13611.
11. Educators and Trainers:
· Professionals involved in training and educating staff within community interpreting agencies, emphasizing ISO 13611 standards.
12. Leadership Development Professionals:
· Those involved in developing leadership skills and competencies within community interpreting agencies.
By targeting these groups, the workshop aims to provide valuable insights and strategies that cater specifically to the unique challenges and responsibilities faced by leaders within community interpreting agencies seeking ISO 13611 certification.
