Brand New: e-Book
IMPLEMENTING ISO 21998 WITHIN INTERPRETING AGENCIES
Quality and Excellence: An Agency’s Guide to Healthcare Standards
Who is this book for:
- Agency Owners and Managers: Leaders seeking to understand and implement ISO 21998 to elevate service delivery and agency reputation.
- Quality Assurance Personnel: Those responsible for maintaining the agency’s compliance with international standards and ensuring continuous improvement.
- Healthcare Interpreters Employed by Agencies: Interpreters looking to align their personal standards of practice with their agency’s commitment to ISO 21998.
- Agency Training Coordinators: Professionals who design and deliver training programs for healthcare interpreters within agencies.
- Client Relations Specialists: Agency staff who manage relationships with healthcare providers and seek to ensure that service delivery meets ISO standards.
Learning outcomes:
- Comprehensive Compliance: Master the application of ISO 21998 within agency operations, ensuring a deep organizational commitment to these standards.
- By engaging with this e-book, readers will achieve the following outcomes:
- Ethical Management: Understand and implement the ethical considerations of healthcare interpreting to uphold the reputation and integrity of the agency.
- Interpreter Performance Optimization: Develop strategies to enhance the performance of healthcare interpreters, ensuring they meet the ISO standards and the expectations of healthcare providers.
- Client-Centric Service Delivery: Create and refine client engagement processes that prioritize client satisfaction while adhering to the ISO 21998 standard.
- Strategic Business Growth: Learn how to leverage ISO compliance as a strategic advantage for business growth and expansion in the competitive healthcare interpreting market.
